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Common mistakes

  1. Providing Incomplete Information: One common mistake is failing to fill out all required fields. It is crucial to provide complete details about the business and the nature of the complaint. Missing information can delay the processing of your complaint.

  2. Using Vague Language: When describing the issue, being vague can lead to misunderstandings. Instead of saying "the service was bad," specify what went wrong, such as "the technician arrived late and did not complete the job as promised."

  3. Not Including Supporting Documentation: Many people forget to attach relevant documents. Including receipts, contracts, or emails can strengthen your case and provide the BBB with a clearer picture of the situation.

  4. Failing to Stay Professional: While it’s natural to feel frustrated, using aggressive or emotional language can undermine your complaint. Maintaining a calm and professional tone is essential for effective communication.

  5. Neglecting to Proofread: Spelling or grammatical errors can detract from the credibility of your complaint. Taking a moment to review your submission for clarity and correctness can make a significant difference.

  6. Not Following Up: After submitting the complaint, some individuals forget to check back for updates. Following up can help ensure that your complaint is being addressed and that you receive timely responses.

  7. Ignoring the BBB's Guidelines: Each complaint form may have specific guidelines or instructions. Not adhering to these can lead to your complaint being dismissed or not processed correctly.

  8. Expecting Immediate Resolution: Some individuals anticipate a quick fix after filing a complaint. Understanding that the process may take time can help manage expectations and reduce frustration.

Similar forms

The BBB Complaint form shares similarities with several other documents used for consumer feedback and dispute resolution. Here are nine documents that are comparable to the BBB Complaint form:

  • Consumer Complaint Form: This document allows consumers to report issues with products or services directly to companies or regulatory agencies, similar to how the BBB form functions.
  • Online Review Platforms: Websites like Yelp or Google Reviews enable customers to share their experiences and grievances, much like the BBB Complaint form, which seeks to address consumer concerns.
  • Dispute Resolution Request: This form is often used in mediation processes where parties seek resolution for conflicts, paralleling the BBB’s goal of resolving consumer complaints.
  • Customer Feedback Survey: Companies often use surveys to gather insights from customers about their experiences, akin to the BBB’s role in collecting consumer feedback.
  • Warranty Claim Form: This document allows consumers to claim benefits under a warranty, similar to how the BBB Complaint form seeks to address issues with products or services.
  • Consumer Protection Agency Complaint Form: Many states have forms for consumers to file complaints with consumer protection agencies, mirroring the function of the BBB Complaint form.
  • Product Recall Notice: This document informs consumers about safety issues with products, which can also be reported through the BBB if related to consumer complaints.
  • Articles of Incorporation Form: Essential for establishing a corporation in Ohio, this form includes crucial details about the entity. For more information on completing this process, visit Ohio PDF Forms.

  • Service Disruption Report: Used by companies to document and address service issues, this report aligns with the BBB’s efforts to resolve customer complaints.
  • Customer Service Inquiry Form: This form facilitates communication between customers and businesses regarding issues, similar to the BBB Complaint form's purpose of addressing consumer concerns.

Dos and Don'ts

When filling out the BBB Complaint form, it’s important to be careful and thorough. Here are some things to keep in mind:

  • Do: Provide accurate information about your complaint.
  • Do: Be clear and concise in your description.
  • Do: Include any relevant documents or evidence.
  • Do: Keep a copy of your complaint for your records.
  • Don’t: Use offensive language or personal attacks.
  • Don’t: Exaggerate or provide false information.

Following these guidelines can help ensure your complaint is taken seriously and processed efficiently.

Preview - Bbb Complaint Form

 

 

 

 

COMPLAINT FORM

 

 

 

 

 

Better Business Bureau serving Alaska, Oregon & Western Washington

 

 

 

 

Your privacy is important to us. Our privacy policy can be found at www.bbb.org or by contacting us.

 

 

With Trust

Your Better Business Bureau recommends filing your complaint online at www.bbb.org.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IMPORTANT: COMPLETE ALL FOUR SECTIONS

 

 

 

COMPANY NAME

 

CONSUMER NAME

 

 

1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

COMPANY ADDRESS, CITY, STATE, ZIP

CONSUMER ADDRESS, CITY, STATE, ZIP

 

 

 

 

 

 

 

 

 

COMPANY EMAIL

 

CONSUMER EMAIL

 

 

 

 

 

 

 

 

 

 

COMPANY PHONE #

 

CONSUMER HOME PHONE #

 

CONSUMER WORK PHONE #

 

 

 

 

 

 

 

 

 

2

DATE PROBLEM OCCURRED

 

DATE(S) YOU COMPLAINED TO

 

TO WHOM:

 

 

 

 

CO.

 

 

 

 

 

 

 

 

 

 

 

 

PRODUCT/SERVICE

 

BRAND NAME

 

MODEL NAME OR NO.

 

 

 

 

 

 

 

 

ORDER, CONTRACT, ACCOUNT # (if applicable)

IF ADVERTISING INVOLVED, WHERE/WHEN

 

 

 

 

 

 

 

 

AMOUNT INVOLVED

 

NAME OF SALESPERSON

 

 

$:

 

 

 

 

 

 

 

3

WHAT IS YOUR COMPLAINT? If you have any relevant documents such as contracts, receipts, or cancelled checks, please include a copy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

WHAT IS THE EXACT ADJUSTMENT YOU ARE REQUESTING FROM THE COMPANY?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TO THE CUSTOMER: MAIL THIS

 

 

 

 

 

 

COMPLETED AND SIGNED FORM

CUSTOMER SIGNATURE

 

 

 

BACK TO YOUR BBB. YOUR

 

 

 

 

 

 

SIGNATURE GIVES BBB

 

 

 

 

 

 

 

 

 

 

 

 

PERMISSION TO RELEASE THIS

DATE

 

 

 

 

 

INFORMATION TO REGULATORY

 

 

 

 

 

 

 

 

 

 

 

AUTHORITIES AS NECESSARY.

 

 

 

 

 

P.O.Box 1000 DuPont, WA 98327

Alaska: (907)562-0704 Oregon: (503)212-3022 Washington: (206)431-2222 or (253)830-2924 Fax: (206)431-2200

The text of your complaint will be publicly posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language.

Misconceptions

The Better Business Bureau (BBB) Complaint form is often misunderstood. Here are nine common misconceptions and clarifications about it.

  1. Filing a complaint guarantees a resolution.

    Many believe that submitting a complaint will automatically lead to a solution. However, the BBB acts as a mediator and does not enforce resolutions.

  2. The BBB is a government agency.

    Some people think the BBB is part of the government. In reality, it is a nonprofit organization that helps consumers and businesses communicate.

  3. Complaints are made public immediately.

    While complaints can be viewed by others, they are not published until they have been processed and verified.

  4. You must be a member to file a complaint.

    Anyone can file a complaint with the BBB, regardless of whether a business is a member.

  5. Only serious issues can be reported.

    People often think they can only report major problems. However, any issue, big or small, can be addressed through the complaint form.

  6. The BBB resolves all complaints.

    Not all complaints are resolved. The BBB facilitates communication but cannot guarantee outcomes.

  7. Complaints are anonymous.

    While you can choose not to disclose personal details, businesses will see your name and contact information during the resolution process.

  8. Filing a complaint is a long process.

    Many expect the process to take weeks or months. In fact, the BBB often responds to complaints quickly, sometimes within days.

  9. All complaints are treated equally.

    Each complaint is assessed based on its nature and the context. Some may receive more attention than others based on severity.

Understanding these misconceptions can help consumers navigate the complaint process more effectively.

How to Use Bbb Complaint

After you complete the BBB Complaint form, your submission will be reviewed by the Better Business Bureau. They will assess the details you've provided and determine the best course of action. You may receive updates regarding your complaint as they work to resolve the issue.

  1. Visit the BBB website and locate the complaint section.
  2. Click on the "File a Complaint" button to access the form.
  3. Fill in your personal information, including your name, address, and contact details.
  4. Provide the name and contact information of the business you are complaining about.
  5. Describe your complaint in detail. Be clear and concise about the issue.
  6. Include any relevant dates, amounts, or other specifics that support your complaint.
  7. Attach any supporting documents, such as receipts or correspondence, if applicable.
  8. Review your information for accuracy before submitting the form.
  9. Submit the form and note any confirmation number or details provided for your records.